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    Terms & Conditions

    All offers, reservations and agreements with Ocean House Zandvoort are governed by the Uniform Conditions for the Hospitality Industry (UVH), filed with the District Court of The Hague. The terms below supplement and summarise the UVH. The full UVH are available free of charge at reception on request.

    1. Applicability

    These terms apply to every agreement between Ocean House Zandvoort (the hotel) and the guest and/or client. Deviations apply only when agreed in writing.

    2. Reservation and confirmation

    A reservation is made once the hotel confirms it in writing or by e-mail. The guest is responsible for the accuracy of the details in the confirmation.

    3. Rates

    All rates are in euros and include VAT, excluding tourist tax unless stated otherwise. The hotel may adjust rates if VAT or other government levies change.

    4. Payment

    Payment is made at check-in or in accordance with the booked rate. The hotel may require a credit card guarantee or prepayment. Late payment places the guest in default by operation of law.

    5. Cancellation and no-show

    Cancellation is free of charge within the conditions of the booked rate (5- or 14-day flexible). Non-refundable rates are charged in full upon cancellation. In case of a no-show, the full amount is payable.

    6. Arrival and departure

    Check-in is possible from 15:00. Check-out is no later than 11:00 on the day of departure. Different times only by arrangement and subject to availability.

    7. House rules

    The guest must observe the hotel's house rules, including a complete smoking ban. Dogs are allowed under certain conditions; please contact us for the possibilities. In case of violation, the hotel may charge costs or terminate the agreement.

    8. Liability

    The hotel is only liable for damage caused by intent or gross negligence. Liability for loss, theft or damage to guests' belongings is excluded, save for mandatory statutory provisions.

    9. Complaints

    Complaints must be reported immediately at reception so the hotel can offer a suitable solution. Written complaints can be submitted within one month of departure via info@oceanhousezandvoort.com.

    10. Governing law

    Dutch law applies exclusively to these terms and all agreements. Disputes are submitted to the competent court in the North Holland district.